by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | Apr 5, 2022 | Featured Articles
The past two years have put organisations under immense pressure to meet expectations, deadlines and commitments. However, they have had to juggle the complexities introduced by the pandemic, social unrest and economic uncertainty while handling disrupted work. For...
by Dianne Bayley | Apr 5, 2022 | Security and Legal
Mining is the cornerstone of South Africa’s economy, notes Reinhard Burger, Senior Client Partner at Decision Inc. In FY2021 the sector contributed R985.3 billion to the country’s GDP while creating and/or sustaining roughly 2 300 000 direct and indirect jobs. It is...
by Dianne Bayley | Apr 5, 2022 | Innovation
In the business world, the term “Fourth Industrial Revolution” is gradually gaining traction, writes Zuko Mdwaba, Area Vice President, Salesforce South Africa. What began with steam and water power has evolved into advanced computerisation and technology...
by Dianne Bayley | Apr 4, 2022 | Sustainability
Businesses who still think that brand and customer loyalty are what will keep them ahead of the competition, are in for a nasty surprise. In today’s age of digital transformation and accelerated technological change, customers are looking for exceptional experiences,...
