by Dianne Bayley | Sep 13, 2021 | Sustainability
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service, Richard Chambers, Area Vice President, Africa & MED explains. Redefined KPIs have become a fundamental part of a...
by Dianne Bayley | Sep 10, 2021 | Sustainability
The Arctic is warming twice as fast as the rest of the Earth. As its permafrost ice melts, powerful methane greenhouse gases are released into the atmosphere, which speeds up global warming in an increasingly destructive cycle. Professor Katey Walter Anthony is an...
by Dianne Bayley | Sep 9, 2021 | Sustainability
If the CEO turns to the CIO and says digital transformation is your job, you will get modernisation of IT systems or digitisation of IT systems, but you won’t necessarily get digital transformation, according to James Hickman, Chief Customer Officer at Altron...
by Dianne Bayley | Aug 31, 2021 | Sustainability
The future is digital, and the Covid-19 pandemic has both highlighted the importance of the digital transformation and accelerated its development, writes Tom Walker, Co-Head of Global Real Estate Securities at Schroders. This transformation – the adoption of digital...
by Dianne Bayley | Aug 27, 2021 | Sustainability
“If Covid has taught us anything, it is that we are not using cloud enough,” says Synthesis Head of Cloud Computing Darryl Govender. Previously, we all walked into a bank or shop with ease, writes Kim Furman, Synthesis Marketing Manager. Suddenly banks, retailers and...
by Dianne Bayley | Aug 16, 2021 | Sustainability
With sustainability at the heart of its business, Hitachi ABB Power Grids is committed to accelerating South Africa’s energy transition towards a carbon-neutral future, writes Malvin Naicker, MD, Hitachi ABB Power Grids. The government’s announcement of an...
