by Dianne Bayley | Dec 6, 2020 | Sustainability
“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
by Dianne Bayley | Dec 1, 2020 | Sustainability
In the devastating wake of the global pandemic, companies across industries are grappling with the economic impact – and few more so than the embattled retail sector, writes Allan Dickson, Independent Chairman at redPanda Software. Without a doubt, ‘making the...
by Dianne Bayley | Nov 30, 2020 | Sustainability
Few would have predicted that the first year of the third decade of the millennium would be turned on its head by a global pandemic. What was to be ‘twenty plenty’ became an anomaly with events that went beyond the realm of normal expectations and changed the way we...
by Dianne Bayley | Nov 30, 2020 | Sustainability
While traditional bricks-and-mortar retailers attempt to navigate their way out of the Coronavirus pandemic, local online retailers are seeing a massive spike in sales, as the shift from real to virtual goes into overdrive. But, what’s next for the retail industry,...
by Dianne Bayley | Nov 27, 2020 | Sustainability
Marketing guru Philip Kotler said that the customer is king. But has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...
by Dianne Bayley | Nov 27, 2020 | Sustainability
It’s no secret that South Africa’s already ailing economy is taking a massive knock during Covid-19, with water pollution one of the areas surfacing as a ‘must-change’ situation post Covid. But just how seriously are the mega-industries who are major contributors to...
