by Dianne Bayley | May 16, 2017 | Features
IT-Online Editor Kathy Gibson recently attended the World Economic Forum on Africa in Durban, where she reported that it is only a couple of years ago that the Africa was being touted as the growth engine of the world – but in 2016 the continent experienced its worst...
by Dianne Bayley | May 16, 2017 | Features, Innovation
By Kamal Mokrani, Global Vice President, InfiNet Wireless Fixed broadband wireless technology is well suited to the African continent due to the ever-increasing demand for connectivity to bridge the digital divide between urban and rural areas. Africa is a diverse...
by Dianne Bayley | Apr 20, 2017 | Features, Innovation
Today the Internet and digital communication offer a bounty of ways to interact. The concept of Omni Channel, where a customer’s preferences and desires are collated across several platforms, has become very real and enticing. Yet a new study from Verint and Opinium...
by Dianne Bayley | Apr 20, 2017 | Features, Workplace 2020
By Saurabh Kumar, CEO of In2IT Tech In today’s connected marketplace characterised by an increasingly tough economic climate, it is no longer possible for businesses to compete purely on price. As such, companies are implementing strategies to position themselves in a...
by Dianne Bayley | Apr 20, 2017 | Features, ITSM and Application Development
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience. It’s easy for...
by Dianne Bayley | Apr 20, 2017 | Features
By Brett Parker, Managing Director – SAP Africa What a difference a century makes. If we stepped back in time to a hundred years ago we’d find a primitive China; a Middle East that had yet to discover the riches of oil and most of Southeast Asia consisted...
