Business analyst: Storyteller and statistician

Business analyst: Storyteller and statistician

For most of us, the title of business analyst conjures up an unexciting image of a suited professional pouring over numbers and flowcharts in an isolated corner of the office. While there certainly may be elements of truth in this perception, the role of the business...
White-collar crimes alive and well

White-collar crimes alive and well

For months, there has been strong focus on the so-called Panama Papers and on the pending results of the national investigations faced by several implicated individuals. As more details emerge, there is one clear and significant take-out from this scandal – that white...
Algorithmic analysis promotes innovation

Algorithmic analysis promotes innovation

Kathy Gibson ~ Reportback from SAPInsider in Vienna: Sometimes innovation can come from the most unexpected places – but organisations might not stumble across it without the help of data analytics. Jayne Landry, global vice-president and GM at SAP Business...
Social drives greater need for analytics

Social drives greater need for analytics

OPINION ~ By Mpumi Nhlapo, Head, Sales & Service Management, T-Systems South Africa Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with organisations...
How can IT deliver on business needs?

How can IT deliver on business needs?

Kathy Gibson reported from IDC Cloud and Data Centre Roadshow in Rosebank – Whether CIOs acknowledge it or not, the proliferation of smartphones is having a fundamental impact on their IT planning, and they are having to rethink how they deliver applications. Today,...
Framework for balanced cyber risk decisions

Framework for balanced cyber risk decisions

RSA, The Security Division of EMC, has announced a new framework designed for companies to inventory and prioritise cyber risks. Issued in a report RSA prepared with support from Deloitte Advisory Cyber Risk Services, the framework gives organisations a new way not...