by Dianne Bayley | Nov 16, 2020 | Innovation
In today’s tumultuous business-scape amid increasingly intricate, and often vexing, marketplace conditions, curating and mining data to drive analytics-based decision making is just no longer enough. For competing with maximum, sustained impact and mitigated...
by Dianne Bayley | Nov 15, 2020 | Innovation
Verizon’s analysis of more than 32,000 security incidents and 3,950 breaches has revealed that the financial sector ranks fourth among all sectors in security incidents (1,509 incidents), and seventh in data breaches (448 breaches). In addition, these financial...
by Dianne Bayley | Nov 15, 2020 | Innovation
Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
by Dianne Bayley | Nov 10, 2020 | Innovation
The digital revolution is empowering consumers like never before, writes Lorraine Doke, Senior Customer Experience Consultant at IQbusiness. While advancements in technology give consumers the convenience of getting the products and services they want – when they want...
by Dianne Bayley | Nov 9, 2020 | Innovation
Digital commerce has yet to replicate a key aspect of the in-store experience – trying and touching products before buying them, writes John Watling, Client Group Managing Director for Accenture in Africa. Experience matters. Without it, consumers are left to guess...
by Dianne Bayley | Nov 3, 2020 | Innovation
RIB CCS, the leading supplier of specialised software solutions to the engineering and construction industry, is hosting its first ever #FutureNow virtual conference on 11 November 2020, addressing the challenges and benefits associated with the adaptation,...
