by Dianne Bayley | Feb 2, 2017 | ITSM and Application Development
The South African telecommunications industry is due for some serious disruption in 2017 and beyond. Telco providers will be forced to reevaluate their business strategies in order to keep up with a rapidly changing landscape. As margins continue to erode,...
by Dianne Bayley | Jan 26, 2017 | ITSM and Application Development
Riverbed Technology, the application performance company, today announced that Maersk Line, part of the Maersk Group and the world’s largest container shipping operator, is using Riverbed® SteelCentral™ to monitor business-critical applications and services and...
by Dianne Bayley | Jan 19, 2017 | ITSM and Application Development
The only way a business can stay ahead of their competition is by constantly changing and adapting the way they think and plan strategies. For example, the on-demand economy has forced companies to review their accessibility to consumers. Now, we are entering yet...
by Dianne Bayley | Jan 19, 2017 | ITSM and Application Development
It has been on the cards for some time and the proverbial writing has been on the wall: In 2017, the so-called ‘nexus of forces’ will impact business operations in a major way – and companies will either be ready or go out of business. That is the reality facing all...
by Dianne Bayley | Dec 2, 2016 | ITSM and Application Development
Managing companies has always been a challenge, but the essence of this task is being transformed through the increasingly rapid economic changes taking place. On one hand, mergers or new products are leading companies to maximise their market share and expand, while...
by Dianne Bayley | Dec 2, 2016 | ITSM and Application Development
By Edward Carbutt Service design is a stage of the information technology service management (ITSM) lifecycle that is rarely given the attention and thought that it warrants, to the potential detriment of the company. It’s a critical part of implementing any new...
