Features

WEFAfrica 2017: The economic outlook for Africa

May 16, 2017

With its burgeoning youth population, the single biggest challenge facing the continent is the 20-million jobs that need to be created every year until 2025.

Fixed broadband wireless technology for Africa

May 16, 2017

"We are starting to see huge demand for reliable internet platforms from various types of service providers wishing to replace legacy worldwide interoperability with microwave access (WiMAX) deployments." ~ Kamal Mokrani, Global VP, InfiNet Wireless

SA customers still favour interaction with humans

Apr 20, 2017

Reaching the tipping point of customer interaction: Businesses should focus on both traditional and digital interactions if they hope to keep up with South African customers, many of whom still want to speak to a human.

Time to treat our employees like customers

Apr 20, 2017

We're dealing with a new generation of employees - ‘millennials’.. This generation is tuned more toward a mobile-first approach, rather than desktop-first approach and thinks about mobile and mobility first.

Are you managing the people or the tech?

Apr 20, 2017

Perhaps the biggest process management challenge in a contact centre is the lack of true oversight of the environment. While tradition may be built on, as we move into a space of multimedia a more holistic approach is needed.

Africa economic transformation: Third centre of global power

Apr 20, 2017

Thanks to the continent's demand for hardy and meaningful technology, which is being driven by partnerships that reinforce Africa's role in creating a better world, Africa is where others will look for the best in new innovation.

Survival strategy for digital transformation

Apr 16, 2017

Entrenching a digital innovation mindset in your company won't happen overnight. However, as the growing number of firms that have been successful in the digital era by adopting this mindset proves it's worth the effort.

Criminal checks: Avoid negligent hiring liability

Apr 12, 2017

An employer faces the risk of being found liable for negligent hiring should an incident occur where another employee is harmed. Negligent hiring is also a danger where an employee has to deal with customers and harms them.

The true cost of the Eskom standoff

Apr 5, 2017

Leading financial risk consultancy JCRA released a paper in partnership with the Centre for Economic and Business Research (Cebr) looking at the Eskom dilemma and its cost to the South African economy.

M2M communication and IoT

Mar 29, 2017

'The challenge isn’t what big data can do for a business though, but how to manage it so that the business can achieve what it needs to from big data' ~ Johan Scheepers, Commvault Systems Engineering Director for MESAT

Say goodbye to third-world communication

Mar 29, 2017

Through SD-WAN, organisations have the ability to manage multiple types of connections – from MPLS to broadband, satellite, wireless and LTE.

Get the competitive edge with data analytics

Mar 15, 2017

Customers want to be treated as individuals. With the use of analytics, insurers can build a portrait of each individual further enabling them to make better decisions based on the data, says Kelly Preston of SilverBridge.

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