Features

The importance of the digital in-store experience

Aug 14, 2018

Even though e-commerce has become an increasingly popular consumer option, improving the in-store customer experience is more critical than ever. This ‘last mile’ presents brands with a final opportunity to either trigger a purchase decision or change future buying...

Future cities, what’s the rush?

Jul 31, 2018

When cities first came into being, they were either near natural resources, or transport routes, or in an area that might have been easy to defend. Naturally, they evolved over time as infrastructure became necessary to support inhabitants and as populations started...

Contending with informal markets in Africa

Jul 31, 2018

Anyone who aims to maximize their business opportunities in Africa will have to capture the informal trade. Even in nations like South Africa, the informal sector makes up a large portion of the economy – involving 2,9-million people (well over 17% of total employment...

Branders Printing boosts turnover by 35%

Jul 17, 2018

Digital printing is one of the biggest innovations in the printing industry, and speed is the number one advantage. That’s what convinced Branders Printing Co, a family-owned print business in Boksburg, to buy a new Xerox Versant 180 colour digital press from Bytes...

TFG cultivates online fashion

Jul 17, 2018

TFG has launched two new online fashion stores – Donna and The FIX – this month giving women greater access to relevant, fast and affordable fashion. These online stores complement the 100 Donna and 194 The FIX bricks and mortar stores located throughout...

Customer experience: you’re probably doing it wrong

Jul 3, 2018

Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies,” says Juanita Vorster, a...

Technology leads Africa’s healthcare future

Jul 3, 2018

Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...

Customer engagement tech and agent: neither can afford to be rud(e)imentary

Jul 3, 2018

“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry – to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information,...

The serious business of gaming

Jun 5, 2018

When you think about gaming, does a picture of a socially-inept teenager, with long hair and an attitude, pop into your head? This characterisation might have been true a decade or two ago, but gamers today are more likely to be responsible adults in management...

Botswana poised for massive cloud growth

May 22, 2018

With internet penetration hovering at approximately 28% and the number of mobile subscribers showing more than 2 000% growth from 2000 to 2011, Botswana is ideally poised to benefit from the opportunities that cloud computing provides. By Ricardo Flores, senior...

Little-known issues around ticketing

May 22, 2018

Choosing a ticketing partner for your event is as important as your headline act; that is, life or death. There’s a host of variables to consider, and major differentiators between ticketing companies, especially since ticket sales for big events is usually...

Automation key to achieving competitive edge

May 22, 2018

As organisations rapidly extend their digitisation capabilities, the pressure remains on profit margins, firmly placing the focus on automation as a way to increase productivity. “IT organisations may seem at the forefront of all things digital, but many are still...

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