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Components to solutions: Data centre evolution

Components to solutions: Data centre evolution

May 31, 2016

'IoT is bringing challenges in data centre security, capacity, and analytics that will require the industry to restructure how it stores and processes data to effectively handle all that IT load' ~ Maria de Lurdes Carvalho, Schneider Electric

INET BFA improves IT ops, service delivery

INET BFA improves IT ops, service delivery

May 23, 2016

Using open source OTRS, OSCOSM worked with stakeholders to implement Incident Management and Service Catalogue Management processes to deal with incidents and requests.

Processes EQMS should automate

Processes EQMS should automate

May 18, 2016

Implementing EQMS can mean a significant financial and time investment, some disruption, and the allocation of resources to what could be a long-term, potentially multi-year and ongoing project.

Processes that EQMS should automate

Processes that EQMS should automate

Apr 13, 2016

Don’t settle for something that can’t keep up with your sequence of operations and doesn’t deliver on productivity. This is the view of Ian Huntly, CEO and MD of Rifle-Shot Performance Holdings, who says, in order to get the true value for money that an Enterprise...

Want to build an app?

Want to build an app?

Nov 25, 2015

In response to a business pain, you’ve dreamed up a great new app idea and have embarked on a litany of Google searches that probably involved the words ‘how to build my awesome new app’.

Ensure governance for agile projects

Ensure governance for agile projects

Nov 4, 2015

We often hear horror stories about business projects ending heavily over budget, with the flexible nature of agile being used to justify the lack of governance. These stories often deter decision-makers from opting for an agile approach, as they are typically...

Big data adds value to the service desk

Big data adds value to the service desk

Oct 28, 2015

Using big data can help IT service desks save time and money while improving the service they offer their users. According to Kevin Leslie, SPM director at HP Software EMEA, the concept of bimodal IT has fundamentally changed the nature of services. “In the...

ITIL and ISO20000 drive IT service management

ITIL and ISO20000 drive IT service management

Oct 20, 2015

IT service management (ITSM) is an essential tool in creating a stable, well-managed IT infrastructure, which itself is the cornerstone of a successful enterprise in today’s challenging market conditions. By Edward Carbutt, executive director of Marval Africa...

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