by Dianne Bayley | May 23, 2023 | Workplace 2020
Technology is moving so quickly that many business owners might feel overwhelmed with all the sudden hype around artificial intelligence, ChatGPT and other trends, writes Filum Ho, CEO of Apollo Studios. We’re still coming to terms with what this technology means and...
by Dianne Bayley | May 9, 2023 | Workplace 2020
The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery, writes Liezel Jonkheid, Director, and Founder of the Consumer Psychology Lab.South African consumers are in a...
by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | Apr 7, 2020 | Featured Articles, Features
Australia, like South Africa recently and so many other regions across the globe before, has instituted strict lockdown measures to combat the spread of the Coronavirus (COVID-19), writes Elan Theeboom, Energy and Environment Senior Associate, WSP in Africa. Though...
by Dianne Bayley | Dec 11, 2019 | Workplace 2020
If you analyse the work most knowledge workers perform, it is repetitive, writes Ryan Falkenberg, co-CEO, CLEVVA. The decisions they have to make, and the actions they take are prescribed to them. Someone in the business has already worked out what they need to do and...
