by Dianne Bayley | Oct 15, 2019 | Report-back
SAP is changing its culture and helping its customers make the most of the new digital world. Kathy Gibson attended SAP TechEd in Barcelona to get the details. Business success derives from analytics, insights Insight-driven business are more successful, which is why...
by Dianne Bayley | Oct 14, 2019 | Innovation
There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role, writes Wynand Smit, CEO of INOVO. Already, certain aspects of AI such as machine learning are transforming the ways in...
by Dianne Bayley | Aug 20, 2019 | Innovation
Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age, writes Kevin South, Head of Digital & CX at SEACOM. Emerging technologies like cloud, robotics and AI...
by Dianne Bayley | Aug 6, 2019 | Security and Legal
Using omni- and opti- channel models to put customer experience at the core of the business is fast becoming a basic feature for companies with multi-million customer bases, and the modern communications service providers’ (CSPs) pursuit of optimising their channels...
by Dianne Bayley | Sep 18, 2017 | Sustainability
By Werner Vogels, CTO of Amazon.com When a technology has its breakthrough, can often only be determined in hindsight. In the case of artificial intelligence (AI) and machine learning (ML), this is different. ML is that part of AI that describes rules and recognizes...
