by Dianne Bayley | Sep 27, 2017 | Workplace 2020
By Gysbert Kappers, CEO of Wyzetalk In today’s digital age companies are having to adapt to an increasingly dispersed workforce and business that extends far beyond the typical 9-5 workday. Large industries are also now looking for ways to improve their connection...
by Dianne Bayley | Aug 10, 2016 | Innovation
By Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced back to when time began – but the method of delivery of the customer service experience must be continually updated to match the desires and expectations of an ever-changing customer...
by Dianne Bayley | Apr 8, 2016 | Features
By Dave Stevens, Head: Customer & Data Insights By 2050, it’s expected that nearly 80% of South Africans will be living in urban areas. This massive acceleration in rural-to-urban migration was highlighted recently by Co-operative Governance and Traditional...
