by Dianne Bayley | Jul 8, 2021 | Innovation
The speed of technological change across industries is not slowing down. Even sectors that have been traditionally reluctant to embrace the full potential of digital transformation are transitioning in this direction, writes Osama Al-Zoubi, CTO, Cisco Middle East and...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Mar 25, 2021 | Featured Articles
Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for...
by Dianne Bayley | Jan 25, 2021 | Sustainability
“Every problem introduces you to yourself. It shows you how you think and what you are made of,” writes Johan Kruger, Head of Context at Consulta, quoting John Maxwell. By nature, mankind is resilient, constantly driving towards a shared aspiration to grow, not only...
by Dianne Bayley | Nov 27, 2020 | Sustainability
Marketing guru Philip Kotler said that the customer is king. But has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...