by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | Apr 4, 2022 | Sustainability
Businesses who still think that brand and customer loyalty are what will keep them ahead of the competition, are in for a nasty surprise. In today’s age of digital transformation and accelerated technological change, customers are looking for exceptional experiences,...
by Dianne Bayley | Mar 13, 2022 | Innovation
In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option, writes By James Bayhack, Sub-Saharan Africa Director at CM.com. However, as the sector is reimagined with digital communications, mobile...
by Dianne Bayley | Mar 10, 2022 | Innovation
In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
by Dianne Bayley | Feb 4, 2022 | Innovation
The purpose of digital transformation is to allow an industry to perform at an optimal pace, as well as to leverage newer technologies out there, notes Archana Arakkal, Machine Learning Engineer at Synthesis. This results in a more effective working environment. If we...
