by Dianne Bayley | Nov 30, 2017 | Workplace 2020
“This year, we started. Next year it’s either do or die,” says Ebrahim Dinat, COO of South African customer experience solutions provider, Ocular Technologies. He is referring to “digital disruption”, a term that could not be escaped this year,and the reality of doing...
by Dianne Bayley | Sep 20, 2016 | Features
By Rich Hillebrecht, Chief Information Officer, Riverbed Technology The engine of the global economy is increasingly transitioning towards digital services. Businesses are shifting focus from mass-manufactured, mass-marketed products to an immersive market of custom...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Derek Martin, principal consultant at BSG Ordering from a menu at a restaurant is an experience that most of us can identify with. You look at the menu, select an item that you want, review the price and place your order – expecting to receive the item you...
