by Dianne Bayley | Sep 16, 2019 | Sustainability
People are reluctant to try new things – at companies, particularly larger organisations, decision makers are naturally risk-averse, writes Kevin South, Head of Digital & CX at SEACOM If something is working, why change it and potentially damage the...
by Dianne Bayley | Aug 19, 2019 | Sustainability
In today’s digital world, insurers must adapt to better service the needs of customers who have come to expect an integrated experience across all channels. Ben Burger, managing executive at SilverBridge, says this continuous customer journey requires a different...
by Dianne Bayley | Jul 27, 2019 | Innovation
The Automobile Association of South Africa (AA SA) faced mounting costs from a legacy communications system, in addition to requiring an omni-channel solution that enabled easy integration into existing communication channels. Itec developed an easy-to-implement and...
by Dianne Bayley | Jun 25, 2019 | Workplace 2020
If you are not a digital native, you may remember a time when the phrase, “The customer is king,” could be met with a measure of cynicism, if not outright derision, writes Maxim Nartov, Customer Solutions Director, Nexign. Customer-centric businesses were often little...
by Dianne Bayley | May 29, 2019 | Innovation
Andrew Small, BT Vice President: Unified Communications and Contact Centres, writes on engaging with CIOs, who often talk about the challenges they have in their branches or stores with employee and customer experience – and how you can deliver a seamless...
