by Kathy Gibson | Mar 27, 2019 | Workplace 2020
Customer expectations have always presented insurers with unique challenges. Henlo Ueckermann, IT Operations Manager at SilverBridge, believes new technologies will enable insurers to better respond to these expectations. One of these developments in technology,...
by Dianne Bayley | Dec 11, 2017 | ITSM and Application Development
When asked what it takes to be successful in the hospitality industry, most would say; the personal touch. It’s about attention to detail and delivering service excellence – from the greeting at the entrance to the turn-down service. The hotel’s facilities must...
by Dianne Bayley | Oct 3, 2017 | Innovation
By Dereshin (Dees) Pillay, Head of Manufacturing & Automotive at T-Systems South Africa Nowhere is the digital revolution more apparent than in the automotive sector, as traditional players fight to maintain traction in a market becoming overrun by exciting...
by Dianne Bayley | Aug 17, 2017 | ITSM and Application Development
By Edward Carbutt, executive director at Marval Africa. Fundamentally, ITSM changes the way both businesses and end users interact. There is at least one mobile application for virtually every kind of service, product or other requirement you may have – and IT...
by Dianne Bayley | Jul 26, 2017 | Sustainability
User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than not overlooked and neglected… until now. Today, we have Customer Experience Management (CEM) and it is very much the next ‘big thing’ for businesses...
