by Dianne Bayley | Jul 18, 2022 | Workplace 2020
One of the first steps to becoming a customer-focused business is a change in mindset and not something tantamount to window-dressing or being superficial – it requires that business leaders place the customer at the centre of everything that is done.“This means...
by Dianne Bayley | Jun 6, 2022 | Innovation
There is a new breed of agile, tech-driven start-ups that are fast changing the fintech landscape, writes Bluegrass Digital CEO Nick Durrant. Modern tech-savvy consumers are opting for financial service providers that can help them better understand their financial...
by Dianne Bayley | May 30, 2022 | Innovation
When WhatsApp Business launched in 2018, it’s safe to say that many people feared they’d be inundated with promotional messages from businesses, by Dori-Jo Bonner, Strategist at Striata Africa.Those fears have largely proven unfounded. That’s not because it isn’t...
by Dianne Bayley | May 17, 2022 | Sustainability
Customers expect an easy, hassle-free omnichannel shopping experience; and digital innovation is the answer that retailers have been waiting for. It has been rapidly transforming retail value chains in recent years, writes John Watling, Managing Director within the...
by Dianne Bayley | Jan 17, 2022 | Workplace 2020
If 2021 taught us anything, it was that life is unpredictable and that we need to be prepared for the unexpected. Over the past two years, businesses have been forced to change and review their strategies. They have had to remain agile in a changing world as...
