by Dianne Bayley | Jun 14, 2021 | Security and Legal
The Constitutional Court recently handed down judgment on the Clicks Retailers (Pty) Ltd v CSARS case, which has wide ramifications for all loyalty programme providers, writes Joon Chong, a Partner at Webber Wentzel. Loyalty programme future expenditure will as a...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
by Dianne Bayley | May 17, 2021 | Innovation
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been, Jeremy Osborne, Strategic Account Manager at Infobip SADC writes. This change was especially profound...
by Dianne Bayley | Apr 19, 2021 | Workplace 2020
Leaders today have very complex and demanding priorities to fulfil at work, exacerbated by COVID-19, writes Ntombi Mhangwani, Experience Architect & Lead Women’s Forum at Accenture Interactive Africa. Not only must they ensure that they remain profitable, but they...
by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
