Balancing the digital demand with human touch

Balancing the digital demand with human touch

By Michiel Lely, VP of Practices, EMEA at Verint It’s no secret that banks have looked to move many of their services to online solutions in response to the growing consumer demand for digital, and in an effort to manage cost. This has manifested itself in dramatic...
Feature Creep: The enemy of digital innovation

Feature Creep: The enemy of digital innovation

By Gary Willmott, Co-founder and Managing Partner of Urbian Ready… Set… Wait! Your new digital innovation promises to delight your customer and unlock real returns for your brand, but as your innovation team hurtles out the gate, an enemy is lying in wait to unseat...
What successful digital transformation looks like

What successful digital transformation looks like

By Tom Pegrume, Vice President EMEA Emerging Markets at Hitachi Data Systems The business world is changing. Historically, businesses were “analogue” in that they had a bricks-and-mortar store where customers would interact with real people and things were...