Automation of CX the only way to grow business

Automation of CX the only way to grow business

Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age, writes Kevin South, Head of Digital & CX at SEACOM. Emerging technologies like cloud, robotics and AI...
WannaCry might be the tip of the iceberg

WannaCry might be the tip of the iceberg

By Rick Holland, Vice President, Strategy, Digital Shadows The attack on 200,000 plus computers across more than 120 countries around the world by the WannaCry ransomware certainly got the attention of governments, media, consumers and law enforcement. But the actual...