by Dianne Bayley | Aug 10, 2016 | Innovation
By Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced back to when time began – but the method of delivery of the customer service experience must be continually updated to match the desires and expectations of an ever-changing customer...
by Dianne Bayley | Jun 14, 2016 | Features
OPINION ~ By Mpumi Nhlapo, Head, Sales & Service Management, T-Systems South Africa Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with organisations...
by admin | Jun 9, 2016 | Security and Legal
The Protection of Personal Information (PoPI) Act has been signed into law and will soon be implemented. For organisations yet to become PoPI compliant soon, it is going to have huge implications not only for policies, but how they enable these processes and ensure...
by Dianne Bayley | May 31, 2016 | Innovation
Business, as we have known it, has been disrupted by technology. According to property magnate and co-founder of an online trading portal Quoin Online, Wayne van der Vent, “It’s the future consumer we need to think about.” It took around two years to get the portal...
by Dianne Bayley | May 2, 2016 | Features
Satellite operator SES recently announced a satellite broadband deal with Facebook to provide high-speed broadband connectivity services to sub-Saharan Africa. The agreement will support Facebook’s Express WiFi programme that is part of its Internet.org initiative....
