by Dianne Bayley | Sep 18, 2017 | Security and Legal
By Megan Jackson, Project Specialist at Webber Wentzel As the volume of big data escalates and data storage capacity increases, law firms need to take a proactive approach to data discovery, retention and management. Electronic discovery (eDiscovery) is the process in...
by Dianne Bayley | Dec 2, 2016 | Features
We all carry a stack of loyalty cards in our wallets, for medical aid, banks, retail stores, coffee shops, grocery stores, chemists, the local health shop, book stores, airline miles, your spa and many more. On paper you look like a loyal customer, but behind the...
by Dianne Bayley | Oct 5, 2016 | Security and Legal
By Coenraad de Jager, Executive: Commercial, Personal and Distribution at Mutual & Federal Imagine waking up to discover someone you’ve never met has racked up a huge amount of debt, and potentially a criminal record, in your name. Now imagine this person got all...
by Dianne Bayley | Aug 10, 2016 | Innovation
By Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced back to when time began – but the method of delivery of the customer service experience must be continually updated to match the desires and expectations of an ever-changing customer...
by Dianne Bayley | Aug 10, 2016 | Features
By Andre le Roux, Interactive Intelligence Managing Director, Africa Region Non-voice channels within the contact centre are rapidly edging into the territory once dominated by voice interactions. Far from being a threat to the traditional contact centre, this trend...
