by Dianne Bayley | Jun 14, 2016 | Features
OPINION ~ By Mpumi Nhlapo, Head, Sales & Service Management, T-Systems South Africa Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with organisations...
by Dianne Bayley | May 12, 2016 | Features
What is government doing to tap into the wealth of data generated through social media channels? It is time for a mind-set change, embracing predictive analytics and big data, to bolster proactive governance and service provision, writes Kroshlen Moodley head of...
by Dianne Bayley | May 12, 2016 | Features
By Diana Costelha, Business Consultant at Merchants Brand crises are a harsh reality for all organisations and dealing with them is not becoming any easier. Instead, it has become a complex tasks that requires constant supervision. We live in a digital world and...
by Dianne Bayley | May 2, 2016 | Features
Satellite operator SES recently announced a satellite broadband deal with Facebook to provide high-speed broadband connectivity services to sub-Saharan Africa. The agreement will support Facebook’s Express WiFi programme that is part of its Internet.org initiative....
by Dianne Bayley | Apr 18, 2016 | Features
According to a study by Kaspersky Lab, people are still recklessly sharing private information over the Internet in risky situations. Locally, 32% of people share confidential data by accident and 19% willingly disclose secrets about themselves – despite the...
