by Dianne Bayley | May 30, 2022 | Innovation
When WhatsApp Business launched in 2018, it’s safe to say that many people feared they’d be inundated with promotional messages from businesses, by Dori-Jo Bonner, Strategist at Striata Africa.Those fears have largely proven unfounded. That’s not because it isn’t...
by Dianne Bayley | Feb 22, 2022 | Sustainability
Email is dead. If I’d believed that phrase any of the countless times I’ve heard it since 2010, I probably wouldn’t have a job right now\, notes By Ross Sibbald, Commercial Director, Striata Africa. Everything from SMS to instant messaging, social media, and office...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Jun 29, 2020 | Security and Legal
With cybercrime escalating in volume and sophistication every year, consumer trust is a bigger challenge for organisations than it’s ever been, says Ross Sibbald, Commercial Director at Striata, Africa. And while legislation such as the EU General Data Protection...
by Dianne Bayley | Jan 14, 2020 | Uncategorized, Workplace 2020
While most people understand the importance of making the physical world as accessible to as many people as possible, including those with disabilities, digital accessibility is less well-regarded but equally important, writes Ross Sibbald, Commercial Director,...