by Dianne Bayley | Jun 22, 2022 | Features
The shape of the telecommunications company (telco) is changing. Today, it should be defined by digital – by the network and organisational DNA and how it leverages digital to interact with external stakeholders and customers. This digital telco is powered by...
by Dianne Bayley | Mar 2, 2021 | Sustainability
Across the world, disruption has become a reality that is driving changes across business sectors, writes Sudipto Moitra, General Manager: ICT at MTN SA Business. Included in this disruptive environment is the telecommunications industry, which is having to take...
by Dianne Bayley | Jan 27, 2021 | Innovation
The global pandemic remains an ongoing part of business reality in 2021. It is time for organisations to reset their expectations and their goals to ensure that they can thrive in the next normal; that they can embed strategies that allow for their organisations to...
by Dianne Bayley | Aug 12, 2020 | Innovation
If there was ever a need for technology to focus on the good it can do in this world, it’s right now. As the COVID-19 pandemic sweeps across the globe, changing our lives in unprecedented ways, it’s technology that’s been our ally, sitting astride this pandemic and...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
